Help centre

Open Orders from the bottom menu (or the account menu on desktop). Every active order shows a live timeline, the arrival time and your rider once one is assigned.

You can cancel from the order page until the restaurant accepts it — usually the first minute or two. After that the kitchen has started cooking, so please contact support and we'll help.

Yes. At checkout choose “Schedule for later” and pick a time slot. Restaurants that are closed right now can also be ordered from this way.

Each restaurant cooks and packs its own order and a rider collects it directly, so your food arrives hot. Adding a dish from another restaurant starts a new basket.

It depends on the distance between the restaurant and your address: a base fee covers the first couple of kilometres, then a small amount per extra kilometre, up to a maximum. Many restaurants also run free-delivery deals.

Restaurants deliver within a set distance. If a place is too far from your address it will be hidden or shown as pickup only. Change your location at the top of the screen to see other areas.

Yes — choose Pickup in your basket. You skip the delivery fee and the restaurant tells you when your order is ready.

Tips are always optional and 100% of every tip goes to your rider.

Cash on delivery, bKash, Nagad and cards where enabled. For bKash and Nagad, send the amount shown at checkout and enter the transaction ID.

Enter a voucher code in your basket. The discount appears in the bill before you pay. Restaurant deals are applied automatically — no code needed.

Refunds to bKash, Nagad or cards arrive within 3–5 working days. Cash orders that were cancelled before delivery are never charged.

Tap “Forgot?” on the sign-in page and we’ll email you a reset link. No email on your account? Call our hotline and we’ll help you verify your number.

Go to Account → Saved addresses, or add a new address at checkout. Label them Home or Work so you can switch in one tap.

Fill in the form on “Partner with us”. Our team visits your kitchen, photographs your menu and sets up your partner portal within a week.

Apply on “Ride with us” with your phone number and vehicle type. We’ll invite you to a short onboarding session and set up your rider app.